● All payments made through the online payment gateway are final and cannot be canceled once the transaction is completed.
● Users are advised to carefully review payment details before confirming the transaction.
● If a service or product cannot be provided due to unforeseen circumstances, the Company reserves the right to cancel the transaction and will notify the User promptly.
Refund Policy
● Refunds will only be issued in the following cases:
● Excess Payment: If a User pays more than the required amount, the excess will be adjusted in the next billing cycle.
● Chargeback Claims: In the case of a successful chargeback, the refund will be processed directly by the Company using the original payment method.
● Fraudulent or Duplicate Transactions: Payments made due to technical errors, duplicate entries, or fraudulent activity will be investigated, and verified cases will be refunded.
● Refunds will not be provided for:
● Change of mind or user error during payment.
● Transactions completed successfully with correct details.
● Refund processing may take up to 7–14 business days, depending on the banking institution.
How to Request a Refund
● Users should contact the Company immediately with the following details:
● Transaction ID / Payment reference
● Date and amount of payment
● Reason for refund request
● Refund requests will be reviewed and resolved according to the Company’s policies.
Important Notes
● The Company reserves the right to amend this Refund and Cancellation Policy at any time. Users are encouraged to check the policy periodically.
● The Company is not responsible for any bank or payment gateway charges that may apply during refund transactions.
